Support: Student Support

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Frequently Asked Questions

Search our Online Knowledge Base for answers to a comprehensive set of questions. The Knowledge Base lets you search by category, keywords, or phrases. You can even subscribe to articles to receive email notifications when they are updated.

• What does MyMathTest offer me?
• How long does my MyMathTest subscription last?
• Can I use MyMathTest on my Macintosh computer?
• How do I use the Browser Check?
• What can I do if I'm having trouble playing Quicktime videos?

What does MyMathTest offer me?

With MyMathTest, you can:

• Practice for tests by doing practice tests that include multimedia tutorial help, such as videos and animations.
• Work in a personalized online Study Plan that identifies the concepts that you need to practice and guides your practice work.
• Complete tests online and receive immediate feedback.

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How long does myMyMathTest subscription last?

Your subscription to MyMathTest lasts for 16-weeks. But if you want to do more practice, you can subscribe again.

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Can I use MyMathTest on my Macintosh computer?

Yes. MyMathTest is now available on the Macintosh. Review the system requirements for the most up-to-date information.

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How do I use the Browser Check?

To use MyMathTest on your personal computer, you need to install certain plug-ins so you can do exercises online and watch the tutorial videos and animations. The Browser Check helps you install the plug-ins you need.

Where do I find the Browser Check?

You can access the Browser Check from inside your MyMathTest program. A link to the Browser Check appears on the Announcements page when you log in to MyMathTest.

Tips for using the Browser Check

The Browser Check guides you through the steps needed to install the plug-ins for your program. The following tips may help you if you have any difficulty. If you still need help after reading this information, contact Product Support. (Contact information is at the top of this page.)

Make sure you have administrator rights: Administrator rights allow you to install software on a computer. You cannot install the plug-ins you need unless you have administrator rights.

If you are on a lab computer or a computer at an institution, you probably do not have administrator rights so you cannot install the plug-ins yourself. In this case, you need to contact the computer administrator or the owner of the computer and ask that person to run the Browser Check for you and install the necessary plug-ins.

To check for admin rights on a Windows system:

1. Right-click the Windows Start button.
2. If you see the text “Explore All Users,” you have administrator rights.

To check for admin rights on a Macintosh system:

1. From the Apple menu, choose System Preferences.
2. From the View menu, choose Accounts.
3. Under My Account you should see your computer user name. If you have administrator rights, Admin appears directly below your user name.

If you try to install components using the Browser Check without administrator rights, you may see a message saying that you are missing a key component. If you click the link to install the component, nothing happens.

Make sure to disable pop-up blockers: Pop-up blockers or ad-ware programs may prevent the Installation Wizard from installing the plug-ins and players you need. You should disable these programs before running the Installation Wizard or trying to use any part of your course.

You can temporarily disable many pop-up blockers by clicking the program's icon in either the Windows System Tray or in your browser. You can re-enable the software later.

Many pop-up blockers let you use the "Ctrl" key on your keyboard to allow an individual pop-up window. If you don't know how to disable your pop-up blocker completely, hold down the "Ctrl" key when you click Install or Detect in the Installation Wizard.

If you can't disable your pop-up blockers, you should uninstall them. You can remove most pop-up blockers using the Windows Add/Remove Programs tool:

1. From the Start menu, select Settings, then Control Panel, and then Add or Remove Programs.
2. Look for the name of the pop-blocker program installed (for example, AdFilter).
3. Select the program name and click Remove.
4. Follow any on-screen instructions, and then close the Control Panel.

Make sure your browser accepts cookies: MyMathTest uses cookies to remember what choices you make while you use MyMathTest. You need to allow cookies to log in and use your course.

To enable cookies for Internet Explorer:

1. From the Tools menu, select Internet Options.
2. In the Internet Options window, click the Privacy tab.
3. Click Advanced.
4. Set your cookie handling as follows:
• Select Override Automatic Cookie Handling.
• Accept 1st party cookies.
• Accept 3rd party cookies.
• Select the checkbox Always allow session cookies.

To enable cookies for Firefox:

1. From the Firefox menu, choose Tools > Options (PC) or Firefox > Preferences (Mac).
2. In the Options window, click the Privacy tab.
3. In the Cookies section of the window, make sure “Accept cookies from sites” is checked.
4. From the “Keep until” dropdown list, choose either they expire or I close Firefox.
5. Click OK to save your settings.

To enable cookies for Safari:

1. From the Safari menu, choose Safari > Preferences.
2. At the top of the window, click the Security lock icon.
3. Under Accept Cookies, make sure Only from sites you navigate to is selected.
4. Dismiss the Advanced window.

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What can I do if I'm having trouble playing QuickTime videos?

If you have trouble playing the videos when you are practicing in MyMathTest, you may need to adjust your QuickTime settings. Click the links below for instructions:

* Settings for QuickTime 7 (recommended for MyMathTest)
* Settings for QuickTime 6

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